Terms of Service

Last updated: 2026-07-09

1. Who we are

Draftmill ("the Service") is operated by [OPERATOR LEGAL NAME], registered in the Czech Republic, ID No. (IČO) [IČO], with its registered office at [ADDRESS] ("we", "us"). Contact: [CONTACT EMAIL].

2. The Service

Draftmill is a web application for creating template-driven documents: you define templates and variables, and the Service renders and exports documents (e.g. PDF and DOCX). Features depend on your subscription plan as described on the pricing page.

3. Accounts

• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for all activity under your account and for users you invite into your organization.
• You must be at least 16 years old and legally able to enter into this agreement.

4. Plans, payment, renewal

• Paid plans are billed in advance on a monthly subscription basis via our payment processor, Stripe.
• Subscriptions renew automatically until cancelled. You can cancel any time in the billing portal; the plan stays active until the end of the paid period and is not renewed afterwards.
• Prices may change; we will announce changes at least 30 days in advance, effective from the next billing period.
• If a renewal payment fails repeatedly, your organization is downgraded to the free plan; your data remains accessible within free-plan limits.
• Statutory withdrawal and refund rights of consumers remain unaffected. Beyond that, fees already paid are non-refundable.

5. Your content

• You retain all rights to templates, documents, variables and files you create or upload ("Customer Content").
• You grant us the technical licence necessary to host, process, render and export Customer Content in order to provide the Service — nothing more.
• You are responsible for the lawfulness of Customer Content, including any personal data of third parties it contains (see the Privacy Policy and DPA for the data-processing terms).

6. Acceptable use

You must not:

• use the Service to infringe third-party rights or applicable law;
• attempt to breach, probe or circumvent security or usage limits, or access other tenants' data;
• resell the Service without our written consent;
• upload malware or use the Service to distribute unsolicited communication.

7. Availability & support

The Service is provided "as is" without a guaranteed service level. We work to keep it available and back up data regularly, but interruptions, maintenance windows and data-loss incidents cannot be fully excluded. Keep local copies of critical exports. Support is provided on a best-effort basis at [CONTACT EMAIL].

8. Liability

To the maximum extent permitted by law, our aggregate liability arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages, loss of profit or loss of data beyond what mandatory law prescribes. Nothing limits liability for intentional misconduct or gross negligence where such limits are not permitted.

9. Termination

• You may delete your account or organization at any time in the app; deletion is permanent and includes stored files.
• We may suspend or terminate accounts that materially breach these Terms after unsuccessful warning, or immediately where the breach endangers the Service or third parties.
• Upon termination we delete Customer Content within the periods stated in the Privacy Policy.

10. Changes to these Terms

We may amend these Terms. Material changes are announced by email or in-app at least 14 days in advance. If you do not agree, you may terminate before the change takes effect; continued use constitutes acceptance.

11. Governing law

These Terms are governed by Czech law. Disputes are resolved by the courts of the Czech Republic, without prejudice to mandatory consumer-protection jurisdiction rules. Consumers may also use the Czech Trade Inspection Authority (ČOI, coi.cz) for out-of-court dispute resolution.