Terms of Service

Last updated: 2026-10-20

1. Who we are

Draftmill ("the Service") is operated by druidori s.r.o., ID No. (IČO) 05164940, with its registered office at Kukučínova 799/10, Hulváky, 709 00 Ostrava, Czech Republic, registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, Insert 66451 ("we", "us"). Contact: support@draftmill.io.

2. The Service

Draftmill is a web application for creating template-driven documents: you define templates and variables, and the Service renders and exports documents (e.g. PDF and DOCX). Features depend on your subscription plan as described on the pricing page.

Ready-made templates. Besides the templates you create, we offer ready-made sample templates — the template galleries on our website and the templates added to your account from them. They are general samples provided for information only. Neither Draftmill nor druidori s.r.o. is a law firm; we do not provide legal advice, and using a template creates no attorney–client or other advisory relationship. We prepare the templates with care, but we do not guarantee that a template is correct, complete, up to date or suitable for your situation: the law differs between countries, states and cases, and it changes. You are responsible for reviewing every document before you use it and for adapting it to your situation; for important matters, have it reviewed by a qualified lawyer. Our liability is governed by section 10.

3. Accounts

• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for all activity under your account and for users you invite into your organization.
• You must be at least 16 years old and legally able to enter into this agreement.

4. Plans, payment, renewal

• Paid plans are billed monthly in advance. Payments run through Stripe's Managed Payments service: your purchase is sold through Link, a Stripe affiliate, which acts as merchant of record. Link collects the payment and any VAT or sales tax due, issues receipts and invoices, and handles payment questions under its own purchase terms. We remain responsible for providing the Service and for support with using it.
• Listed prices include VAT or sales tax where applicable. At checkout the price may be shown and charged in your local currency. The charge appears on your card statement with the prefix “LINK.COM*”.
• Subscriptions renew automatically until cancelled. You can cancel any time in the billing portal or in your Link account at link.com; the plan stays active until the end of the paid period and is not renewed afterwards.
• Prices may change; we will announce changes at least 30 days in advance, effective from the next billing period.
• If a renewal payment fails repeatedly, your organization is downgraded to the free plan; your data remains accessible within free-plan limits.
• Statutory rights of consumers (withdrawal, complaints — see sections 5 and 6) remain unaffected. Apart from those rights, other rights under mandatory law and Link's purchase terms, fees for a billing period that has already started are not refunded; cancelling stops the next renewal.

5. Right of withdrawal (consumers)

• If you are a consumer — you use the Service outside your trade, business or profession — you may withdraw from the contract for a paid plan within 14 days of its conclusion, that is, of the day your purchase is completed, without giving a reason.
• Paid features are available as soon as the purchase is completed. By completing the purchase within the withdrawal period, you expressly request that we start providing the paid plan immediately. If you then withdraw, you pay a proportionate part of the price for the period until you informed us of your withdrawal; the rest is refunded.
• To withdraw, send us a clear statement — for example using the model form at the end of these Terms — to support@draftmill.io, or contact Link support. Sending it before the period expires is enough. Refunds are paid by Link, as merchant of record, to the payment method you used, within 14 days of receiving your withdrawal.

6. Complaints about the Service

• If the Service does not work as these Terms or the description on our website say (a defect), report it to support@draftmill.io with your account email, a description of the problem and, if possible, the steps that lead to it.
• We confirm receipt of the complaint without undue delay and decide on it — and, where it is justified, remedy the defect — within 30 days of receiving it, unless we agree with you on a longer period.
• Consumers have the rights Czech law grants for defective digital content and services, in particular to have the defect remedied free of charge and, where that is impossible, fails or takes unreasonably long, to a proportionate price reduction or to withdraw from the contract. Questions about charges, receipts and invoices are handled by Link as merchant of record.

7. Your content

• You retain all rights to templates, documents, variables and files you create or upload ("Customer Content").
• You grant us the technical licence necessary to host, process, render and export Customer Content in order to provide the Service — nothing more.
• You are responsible for the lawfulness of Customer Content, including any personal data of third parties it contains (see the Privacy Policy).
• If you use the Service for your business, the Data Processing Agreement forms part of these Terms and governs how we process personal data contained in Customer Content on your behalf.

8. Acceptable use

You must not:

• use the Service to infringe third-party rights or applicable law;
• attempt to breach, probe or circumvent security or usage limits, or access other tenants' data;
• resell the Service without our written consent;
• upload malware or use the Service to distribute unsolicited communication.

Reporting illegal content. Anyone who believes content stored in the Service is illegal can report it to support@draftmill.io — our single point of contact for users and for authorities under the Digital Services Act (Regulation (EU) 2022/2065), in Czech or English. Please say where the content is and why you consider it illegal. We assess reports without undue delay and, if we restrict content, tell its owner which content, why, and how to contest the decision.

9. Availability & support

The Service is provided "as is" without a guaranteed service level. We work to keep it available and back up data regularly, but interruptions, maintenance windows and data-loss incidents cannot be fully excluded. Keep local copies of critical exports. Support is provided on a best-effort basis at support@draftmill.io.

10. Liability

To the maximum extent permitted by law, our aggregate liability arising from or related to the Service is limited to the fees paid for the Service — to us or to Link as merchant of record — in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages, loss of profit or loss of data beyond what mandatory law prescribes. These limitations do not apply to harm caused intentionally or through gross negligence, to harm to a person's life, health or other natural rights, or where mandatory consumer-protection law does not allow them; consumers' statutory rights remain unaffected.

11. Termination

• You may delete your account or organization at any time in the app; deletion is permanent and includes stored files.
• We may suspend or terminate accounts that materially breach these Terms after unsuccessful warning, or immediately where the breach endangers the Service or third parties.
• Upon termination we delete Customer Content within the periods stated in the Privacy Policy.

12. Changes to these Terms

We may amend these Terms. Material changes are announced by email or in-app at least 14 days in advance. If you do not agree, you may terminate before the change takes effect; continued use constitutes acceptance.

13. Governing law

These Terms are governed by Czech law. Disputes are resolved by the courts of the Czech Republic, without prejudice to mandatory consumer-protection jurisdiction rules. Consumers may also use the Czech Trade Inspection Authority (ČOI, coi.cz) for out-of-court dispute resolution.

Model withdrawal form